Platform Questions
How easy is it to get started with Nature Labs?
So easy! Check out our ‘Virtual Experience’ of the platform to see how it looks. We also offer a free 5 minute training video to get you started once you sign up. No IT department needed.
What other materials do I need with Nature Labs?
While the content is all based online, students and teachers need a solid internet connection and computer. It’s recommended that teachers have a projector if working through the material as a class, and students have headphones if working on their own.
Is the platform available for students with visual or other disabilities?
We are happy to say that much of the platform is suitable for the visually impaired. The content is often presented in multiple formats (eg. audio/text/video). If you have a student that requires special access of material, please send us a note and we will work to make a component of the platform more easily accessible to those students where possible.
Who developed Nature Labs?
A teacher and a youth leader developed Nature Labs! We reached out to over 300 individuals to hear what a variety of people thought about our idea. We tested it with teachers and youth and tweaked what was needed until we were happy that Nature Labs could make an impact. To be useful and used. Read more about Simon & Jill and take a peek behind the scenes in ‘The Making Of’.
Do you accept feedback or recommendations of features for the platform?
YES! We love feedback and are constantly working to improve Nature Labs so that we can inspire the next generation in the most effective way. Send us a note (hello@naturelabs.ca)!
Do you have an App?
At this time we do not. But never say never.
Do students need their own log in?
No! We know how hard it is to remember individual log in information, so each class has its own username and log in information. A class of up to 35 students can log in to one account. We will not collect student information. When signing up, we do need the school or teachers name for the purchase. Student may want to connect via our social media platforms, and we LOVE to interact with them. We will not save their information, and follow digital best practices to ensure a safe space for student conversations. Note that we do not monitor our social media channels 24/7, but access them multiple times a day to ensure that conversations remain focused and relevant. Please have a read through our Privacy Policy for more details.
Can students work at their own pace?
Absolutely! The platform is set up for maximum flexibility. Whether your class prefer to work in teams, on their own, or a split between school and home, the content and instructions cater to the diverse needs of each student.
How is this different from a traditional textbook?
Nature Labs is an immersive, choose-your-own-adventure story that covers 5 different courses and can be used cross curricularly or for one to four classes on their own. With flexible, daily and non-repetitive material, students will be able to consume fresh content.
Is the content only available for Grade 10 students?
We’ve outlines on our Curriculum Connections page the majority of curriculum that Nature Labs covers. It’s suitable from students in grade 7 all the way up to college and university. The flexibility of the platform allows the instructor to go deeper into the topics covered and expand on some of the basic themes throughout the platform.
Is Nature Labs only for Canadians?
No! Although the storytelling base is set in Mount Robson Provincial Park, BC and much of the material refers to Canada, it’s suitable for anyone around the world. And hey - it’s like you get to travel to Canada for a virtual tour. Our Social Studies unit does cater toward the Canadian government, much of the principles of the lessons apply to government structure around the world. Check our Curriculum Connections page to see what topics are covered with Nature Labs.
Technical Questions
Are my students privacy protected?
Absolutely. We will not collect student information. When signing up, we do need the school or teachers name for the purchase. Student may want to connect via our social media platforms, and we LOVE to interact with them. We will not save their information, and follow digital best practices to ensure a safe space for student conversations. Note that we do not monitor our social media channels 24/7, but access them multiple times a day to ensure that conversations remain focused and relevant. Please have a read through our Privacy Policy for more details.
What devices and browsers work best with Nature Labs?
We recommend a computer or iPad for best viewing, but most of the platform works on a cell phone, except for the ‘Virtual Experience’ map. All of the main course material and resources work on all devices. Chrome, Firefox and Safari are the recommended browsers. Please have a read through our Privacy Policy for more details.
How can I report an error or broken link on the platform?
We’re so sorry! We would so appreciate knowing by sending us a note (hello@naturelabs.ca).
What happens if I lose my username and password?
If you forget either, you can immediately request your information by clicking on ‘forgot username or password’.
Do you offer ongoing support for the Nature Labs platform?
We do! If you have any questions or concerns, send us a note. We will respond within 24 hours.
Something isn’t loading on the platform. What do I do?
Try deleting your cache & history, or send us a note (hello@naturelabs.ca) if you are still having a problem.
Purchase Questions
What form of payment do you accept, and is it safe?
We accept PayPal via WooCommerce, which allows you to use your Visa, MasterCard or PayPal account for easy and secure payment. You will be charged immediately after your purchase. See our Privacy Policy for more information. Our website uses encryption technology which allows you to pay safely and securely. The SSL technology is site wide. Any questions or concerns about purchasing not covered in the FAQ? Send us a note!
How long does it take to access the platform?
Your order is processed immediately once ordered on our secure site and you will have access to your selected Nature Labs level.
Do you have any physical products, such as information posters or instruction materials?
We do have a shop with our images available. Please allow 2-4 weeks for delivery. Are you looking for a certain teaching material in print? Let us know!
What if I’m not happy with my purchase?
We are so sorry if you are not happy with the platform and would love your feedback. You may receive a full refund within 7 days of your purchase or an entire unit (full Nature Labs access, or Art, Careers, English, Science and Social Studies full units). Unfortunately refunds are not available for individual themes, such as ‘Animal Stories’ or ‘Mentorship’. All physical materials or prints from our shop are non refundable at this time.
Can I order Nature Labs over the phone or via email?
If you feel more comfortable order by phone, please send us a note via email (hello@naturelabs.ca) and we can set up a private phone call for purchasing or respond to your request via email. However, we recommend placing your order online. By ordering via our website, you’ll receive the product immediately and securely.
Will you send a confirmation of my purchase?
Indeed you should shortly see an email of your purchase with your order number. If you don’t see an email, let us know!
Do you have a free trial of the platform?
Unfortunately, we are unable to offer a free trial at this time, but our ‘Virtual Experience’ of the platform can give you an idea of what to expect once you sign up.